How does the whole process work?
Our Express checkout takes you through the process in 5 steps.
1. Choose a package & preview the layout you want to purchase
2. Use the PayPal checkout form you can find on each layout preview page
3. Pay via PayPal, fill in your information & optionally upload an image through our system
4. Receive your Client # and all information via email within 12 hours
5. Receive your layout package within 72 hours
Which payment methods do you accept?
We accept PayPal, all Credit Cards, Überweisung (Germany) & Western Union
How long until my Project is done?
The stated turnaround is an approximate value. 24-48hrs discrepancy might be the case (depending on weekend times, changes, artist picture quality, etc) – so total turnaround for transactions might be 24hrs – 120hrs. We are located in europe/Germany so CET applies.
For Full Brand development, Brand Redesign and other custom work please contact our Team directly as those processes involve discussions, multiple rounds of designing, etc.
What Information do you need from me?
After the checkout you will be redirected to our checkout form where you can submit your information including Artist Name, Material, Sales information, PayPal form codes, etc. In case you have special instructions for our team you can always send us a separate email with your details.
Do you offer Support throughout the Process?
Yes we do. Although a purchase does not include maintaining of the purchased product. After all files/design files have been delivered the transaction is complete. With a purchase you gain lifetime support for your layout as we save your project info and files on our servers. In case you want to restore your layout, change links or update your PayPal buttons just send us an email with your Artist name, ClientID or Order#
What is your Refund Policy?
Generally we do not grant refunds. We can only refund your money upon accidental or false purchases and when the project has not been started or completed yet.
FAQ didnt solve your problem?
Here are several ways to contact us
In case you don’t find an answer in our FAQs please contact us.
Our Team will get back to you within 12-24 hrs.
Don’t want to wait? Add our Skype Support Chat line ‘mmgSupport‘ and we will discuss your question or issue directly.