Questions? check our FAQ
We accept PayPal, all Credit Cards via PayPal, SEPA Bank Transfers* (Europe)
* Only accepted for amounts higher than 300 EUR
The stated turnarounds for Websites, Beatstars Layouts, Social Media Bundles, etc. are an approximate value. 24-48hrs discrepancy might occur (depending on weekend times, changes, artist picture quality, etc) – the total turnaround for transactions can be 24hrs – 120hrs. We are located in Europe/Germany, CET applies.
For Full Brand development, Brand Redesign and other custom work please contact us directly as those processes involve discussions, multiple rounds of designing which require an individual timeframe calculation.
Yes we do! Although a purchase does not include maintaining of the purchased product. After all files/design files have been delivered the transaction is technically completed. Depending on your requests it might be necessary to book an extended Support ticket after that. Please do not hesitate to contact us with any questions.
Generally we do not grant refunds. For accidental purchases or short notice refunds please contact us – we will provide a full refund of your money when the project has not been arranged, started or completed by the time you inform us and/or request the refund. Once a project has been started, set up, delivered (in parts or completely) we can’t offer any refunds. For order switches or upgrades please do not hesitate to contact us.
1. Choose a layout & preview the website/layout you want to purchase
2. Use the Add to Cart button you can find on each layout page
3. Place your order, fill in your information & optionally submit materials
4. Receive your Client # and all information via email within 12 hours
5. Get your Website system and design installed by us within 4-5 days*
*From the time we receive your functional Hosting/Domain information
Yes – the Website system is based on the open source ‘WordPress’ content management system. You can manage all Settings, Pages, Music uploads, Prices, Posts and Plugins by yourself with no coding knowledge.
After the checkout you will be redirected to our checkout form where you can submit your information including Artist Name, Material, Sales information, etc. In case you have special instructions for our team you can always send us a separate email with your details.
For the Producer Website setups we require your Domain/Hosting information – that means we either need your Hosting Account login (e.g. via Godaddy Pro Delegation), cPanel information, or FTP & Database information. In case you don’t know what Domain/Hosting is please read the next question of this FAQ tab.
Web Hosting and Domain Registration are two elements of running your own website. Hosting is an account on a computer/server that can store and serve website files via the Internet. Domain Registration is leasing an address that directs people to specific website files via a browser. As an analogy, a domain is an “address” on the Internet. Hosting is the “land” or space where your website files live.
Feel free to contact us and we will assist you with finding the right Provider & Plan.
No, our full Producer Website Bundle is a one time payment and service. The only recurring fees you have to calculate are the server & domain costs with your hosting provider. Optionally you can also extend our Support after 6 months for another 6 month period.
Yes we do. Although a purchase does not include maintaining of the purchased product. After all files/design files have been delivered the transaction is complete and under your responsibility. For questions and help our Support Team is always available. In case you’d like to hire us to set up your website entirely with a more customized design and content setup please contact us.
Our Support and Extended Support (optional for $59 after 6 months for another 6 months) include assistance with technical topics, content setup questions, extensions and any other issues you might have with your Website. Your active Support plan also includes access to Theme and Plugin Updates for Sonaar and Elementor. This guarantees that your website will be functional and up to date for years to come – did we mention that we are in business for over 15 years?
Yes! You are allowed to use the HD Animation in any of your Video Materials, e.g. as Intro/Outro or Loop and on any platform.
Please contact our Team for an individual calculation of your Brand/Logo Animation project. Factors can be Animation duration, complexity & effects, HD or 4K resolution.
To give you a quick tour: Our Design Team will be in contact with you shortly after we received your order – the first step is to discuss your concept and ideas, to come up with a general idea for your corporate identity. Feel free to submit existing material, color examples and/or any other references that will help to build the perfect brand for you. After 4-6 days you will receive the first line of previews (usually black/white concepts from the development process and sketching). From here we take it step by step – drafts, discussion, adjustments. Once the brand is finalized and approve you receive the high quality brand files in all industry standard versions and formats.
Our Brand Redesign contains a full high quality redesign of an existing concept/logo/brand. 1:1 redesign with smaller changes and adjustments. Includes Black/White, Colored and/or textured versions. Wordmark and Vector versions on request. You can submit sketches or existing digital logos you want to have redone. After 4-6 days you will receive the first line of previews (usually black/white concepts). From here we take it step by step – drafts, discussion, adjustments. Once the brand is finalized you will receive the high quality brand files in different versions and formats.
Generally, no. Unless you decide to switch up the foundation and actual concept (once we developed the first versions), the process includes an unlimited number of adjustments and changes. For bigger changes, additions and concept revisions once a first design has been approved we reserve the right to charge an extra editing fee to cover the additional work.
Yes, 100%. With the file delivery we transfer all rights to You / Your Company – we do not reuse or redesign your brand for any other project. You get a signed PDF contract document with the rights transferral statement. We guarantee originality and highest quality. Actual copyright and trademark registrations are country/state specific and not part of the transaction.
No. Your Brand is unique and will not be reused, redesigned or resold in any way.
Yes, as of now Beatstars does only allow the customization of their Pro Page 2.0 which requires a paid subscription with them.
The regular turnaround for your Beatstars Layout is 48-72 hours; including Design and Installation.
Absolutely – you can add the respective add-ons to your cart before checking out (find the add-on products at the bottom of each Layout preview page). During the checkout you can specify your requests.
Absolutely – you can add the respective add-ons to your cart before checking out (find the add-on products at the bottom of each Layout preview page). We require the Logo in a traced and transparent vector format (.ai/.eps). Layered .PSD or transparent .PNG do also work for some layouts, an additional editing fee can be calculated. In case you don’t have the Logo in those specific formats we can also offer a Brand Redesign which would include the design and development of this industry standard format. In case you are unsure please contact us with your Logo materials before ordering your Layout.
You do not have to – but it is recommended. It takes us around 10 minutes to set everything up within your Beatstars Pro Page 2.0. We upload the graphics/animation and set up the matching RGB/Hex color codes. Self installation is only recommended for Users with Pro Page 2.0 Customization knowledge. To ensure the highest grade of security we keep you updated on every step we make – as official Beatstars Affiliate and Designers we do not store any login information and guarantee discretion.
Please send over your Login information for Beatstars via email only. Do not post or submit it via any forms, comment or other functionality on our site. At no point you will be asked for any other login information by our team via any other channel or platform.
If not further specified we do not need any other account login information. Facebook, Twitter and Youtube layouts come with a detailed instruction for setup. We will never ask for your PayPal login information – do not give out your PayPal login information at any time.
Yes, once the layout is up and running on your Beatstars Pro Page 2.o we will generate a ‘Turnup Confirmation’ Email and a download Link for your graphics. You are free to use the graphics for your own purpose.